Superior Range of All Purpose Accessories 
Premium Weber Q Products
Top-Notch Weber 
Quality Weber Excellent place Had everything I needed and outstanding service and product knowledge
Maria Siderisawesome place everything you need
Paul PiantellaVery helpful and friendly
Peter TsilfidisHaving purchase a Weber Baby Q here about a year ago I went back when I needed a bigger Weber 4 burner BBQ. I am glad I did as the service here is excellent. Kerry who helped with my purchase was outstanding from start to finish. Firstly, when parking was difficult, she helped me park my car at the rear of the store. Even through Kerry was aware that I had placed the BBQ on hold and therefore likely to purchase it, she spent a lot of time explaining the features of the BBQ and showed me how it should be cleaned, and even took me to an already cleaned BBQ to give me an indication of the cleaning process. She then explained the various cooking options and the best accessories to purchase. Even though I had done a bit of research prior to purchase, Kerry provided me with information that I would not have otherwise known. Finally, when it came to delivery of the unit, Kerry organized for it to be delivered the same afternoon. While there may be other Weber stores in Melbourne, excellent customer service like this is hard to beat.
ferneiI had never heard of Heat & Grill until my recent purchase. I was searching online for Yeti cups, and Heat & Grill had the best prices of any other retailer, both in store and online. Not only did Heat & Grill have the best price, but they had many colours and styles of cups and accessories that were not available anywhere else, including the Yeti website. I was initially surprised that they didn't offer free shipping for orders over a certain amount, and instead they charge a $10 flat shipping fee. I soon learned why this is the case; they don't use Australia Post as their delivery partner. Best decision ever, and the $10 delivery fee is totally worth it, in my opinion. I submitted my order on a Wednesday afternoon and it arrived at my door less than two days later, on Friday morning. Granted, both Heat & Grill and I are located in Melbourne, but I've had standard Australia Post deliveries take in excess of 10 days within Melbourne. The cups arrived in perfect condition. They were well-packed and wrapped in bubble wrap, inside a sturdy box. I also made a phone enquiry to the Richmond store, and the staff were very friendly and helpful. The manager explained further about the $10 flat delivery fee. Apparently, it doesn't even fully cover their shipping expenditure. They choose to use couriers because they provide a faster and more reliable service. In this day and age, it is quite a pleasant surprise to encounter this level of customer service and care for customers by a retailer. I'm very impressed, and I highly recommend Heat & Grill.
NobodyGreat products and fantastic customer service
Carl Fredes
15°C
4m/s
73%
Fairfield is a suburb in Melbourne, Victoria, Australia, 6 km (3.7 mi) north-east of Melbourne's Central Business District, located within the Cities of Darebin and Yarra local government areas. Fairfield recorded a population of 6,535 at the 2021 census.Fairfield is bounded by Grange Road to the east, the Yarra River to the south, Darebin Road to the north and Northcote to the west. == History == Fairfield gets its name from "Fairfield Park", an estate that was subdivided from large tracts of land that was brought by Charles Henry James, a land speculator. The name was alleged to have come from Derbyshire, England.Fairfield Post Office opened on 21 February 1887. It has since relocated. In 1962, Fairfield was part of the former City of Heidelberg. In that year, the suburb, along with Alphington, became part of the City of Northcote, which in 1994, became part of the City of Darebin. == Commerce and culture == Fairfield is predominantly residential, with a small north-eastern pocket remaining a light industrial area. A three-storey hotel, the Grandview Hotel, was completed in 1888, with its licence was granted by the Licensing Court on 15 August in that year. It has been known for hosting live music, and in the 1970s the Aboriginal country music band, the Country Outcasts, featuring Harry & Wilga Williams, had a residency there.The Station Street shopping district currently has 89 businesses operating within it, with 23 cafes/bars/restaurants and 17 food and wine specialists.Fairfield has significant Greek and Italian communities, with 10.3% and 8.8% of residents being of those ancestries respectively.
If you want to get the best out of your BBQ then attending the cooking class with Lachie and his team is a must. I gained so much from the class and I looking forward to impressing my friends. Honestly, go for it. It is a great night, the food is just so delicious and such a warm, welcoming environment. Thank you Heat and Grill. I am looking forward to coming back to the store
Attended the cooking class a few days ago with my daughter, father's day present that I just got around to. What a great experience and great gift for anyone for any reason. Restaurant quality food, great variety and plenty of it, and not shy on the drinks. Beats going to a restaurant any day. Great cooking tips and time to look around the store and load up on purchases, with a discount. Great staff and very attentive to your food and drink needs. Overall, a great experience. Thank you very much. Andy.
After finding a great deal on a Weber genesis on the Heat and Grill /Richmond website, I was refreshed to talk to someone from the team on the phone, who were extremely helpful and courteous and assisted me with follow up calls to ensure my new grill was sent out to me as efficiently as possible. Thumbs up to you guys, extremely professional service all-round. I will also have to mention that this barbecue is a beast, I christened it last night with one of the best cooked ribeyes I’ve ever had.
I bought a Yeti Tundra 35 from Heat & Grill Richmond Victoria even though I live in Adelaide. They had the best price, shipping and a trouble free lay-by system. Very happy with the service and the cooler is awesome.
These guys are amazing! I had ordered some items online and put my shipping details in, not seeing it was click and collect only. Gave them a ring and sent an email. They were so happy to get this posted to me. Amazing!
