I had never heard of Heat & Grill until my recent purchase. I was searching online for Yeti cups, and Heat & Grill had the best prices of any other retailer, both in store and online. Not only did Heat & Grill have the best price, but they had many colours and styles of cups and accessories that were not available anywhere else, including the Yeti website. I was initially surprised that they didn't offer free shipping for orders over a certain amount, and instead they charge a $10 flat shipping fee. I soon learned why this is the case; they don't use Australia Post as their delivery partner. Best decision ever, and the $10 delivery fee is totally worth it, in my opinion. I submitted my order on a Wednesday afternoon and it arrived at my door less than two days later, on Friday morning. Granted, both Heat & Grill and I are located in Melbourne, but I've had standard Australia Post deliveries take in excess of 10 days within Melbourne. The cups arrived in perfect condition. They were well-packed and wrapped in bubble wrap, inside a sturdy box. I also made a phone enquiry to the Richmond store, and the staff were very friendly and helpful. The manager explained further about the $10 flat delivery fee. Apparently, it doesn't even fully cover their shipping expenditure. They choose to use couriers because they provide a faster and more reliable service. In this day and age, it is quite a pleasant surprise to encounter this level of customer service and care for customers by a retailer. I'm very impressed, and I highly recommend Heat & Grill.
Great service with knowledgeable staff.
Thank you Kerry and Dale for your great service.You were helpful, friendly and went out of your way to assist me.
I want to say thanks to the crew at Highpoint Heat & Grill for your outstanding customer service. Had been looking at BBQs since November - John was always patient and helpful on each occasion that I attended the store - two weeks ago I ended up purchasing two BBQs from Cameron who delivered both to separate addresses - I can not speak more highly of the staff and their service - I recommend to anyone that if you want a Weber or accessories to go to see them. They have really nice outdoor furnishings as well - Linda
Got what we wanted even cheaper than we thought, but really enjoyed the friendly helpful service.
Last night we attended a BBQ cooking class with Lachie, by far the best experience. The Staff and food was absolutely amazing. I would HIGHLY recommend
Malvern is a suburb of Melbourne, Victoria, Australia, 8 km south-east of Melbourne's Central Business District, located within the City of Stonnington local government area. Malvern recorded a population of 9,929 at the 2021 census.
Attended a BBQ course with Lachie at the store, so many great BBQing tips, delicious rubs, an incredibly big and varied menu cooked in front of you on a bank of Webers. Best of all we got to eat all of the food in a relaxed environment (10 guests) with a glass or two of wine. All questions answered and can't wait to try the recipes.
Having purchase a Weber Baby Q here about a year ago I went back when I needed a bigger Weber 4 burner BBQ. I am glad I did as the service here is excellent. Kerry who helped with my purchase was outstanding from start to finish. Firstly, when parking was difficult, she helped me park my car at the rear of the store. Even through Kerry was aware that I had placed the BBQ on hold and therefore likely to purchase it, she spent a lot of time explaining the features of the BBQ and showed me how it should be cleaned, and even took me to an already cleaned BBQ to give me an indication of the cleaning process. She then explained the various cooking options and the best accessories to purchase. Even though I had done a bit of research prior to purchase, Kerry provided me with information that I would not have otherwise known. Finally, when it came to delivery of the unit, Kerry organized for it to be delivered the same afternoon. While there may be other Weber stores in Melbourne, excellent customer service like this is hard to beat.
Attended Cooking class with Lachie and the team - Great night and Mango desert was awesome. Learnt heaps about how much you can cook on a weber. Thank you
Recently attended BBQ course with Lachie and the team at Heat and Grill Richmond. Hugely informative and enjoyable evening to attend, a lot of fun. The food was outstanding, the recipes and cooking methods on the Weber BBQ's were taught really well by Lachie and the team. Highly recommended!
My husband Graeme attended the cooking class with Lachie and was absolutely blown away by the whole experience.Not only are you shown how to cook amazing dishes you get to eat them all as well! Highly recommends and will do another class.