I had never heard of Heat & Grill until my recent purchase. I was searching online for Yeti cups, and Heat & Grill had the best prices of any other retailer, both in store and online. Not only did Heat & Grill have the best price, but they had many colours and styles of cups and accessories that were not available anywhere else, including the Yeti website. I was initially surprised that they didn't offer free shipping for orders over a certain amount, and instead they charge a $10 flat shipping fee. I soon learned why this is the case; they don't use Australia Post as their delivery partner. Best decision ever, and the $10 delivery fee is totally worth it, in my opinion. I submitted my order on a Wednesday afternoon and it arrived at my door less than two days later, on Friday morning. Granted, both Heat & Grill and I are located in Melbourne, but I've had standard Australia Post deliveries take in excess of 10 days within Melbourne. The cups arrived in perfect condition. They were well-packed and wrapped in bubble wrap, inside a sturdy box. I also made a phone enquiry to the Richmond store, and the staff were very friendly and helpful. The manager explained further about the $10 flat delivery fee. Apparently, it doesn't even fully cover their shipping expenditure. They choose to use couriers because they provide a faster and more reliable service. In this day and age, it is quite a pleasant surprise to encounter this level of customer service and care for customers by a retailer. I'm very impressed, and I highly recommend Heat & Grill.
Great range of weber products
Excellent service both online and instore. Beautiful showroom with a great range of outdoor gear - not only barbecues but furniture and a great range of a Yeti gear - really nice experience.
Loved the service we received by Graham. Very helpful in helping us decide which Q would be suitable for our family. He also gave us some useful tips on cooking our first steak!!
Very friendly and knowledgeable staff. They've got every version in store and all the accessories you need to walk out and start cooking. First ever time making coal
Top guys, super helpful and knowledgeable about all Weber products, helped to arrange next day delivery couldn't have had better service, credit to the team, keep up the fantastic work
Footscray is an inner-city suburb in Melbourne, Victoria, Australia, 5 km (3.1 mi) west of Melbourne's Central Business District, located within the City of Maribyrnong local government area. Footscray recorded a population of 17,131 at the 2021 census.
Only store you need if you want to buy a Weber. Amazing range. Jake took the time to answer all our questions and offered great tips. Highly recommended.
Definitely recommend to visit when looking for a BBQ. The Weber range us massive! Great shop to learn more information about Weber's. Has so many Weber accessories and also has Weber models that are not available at other retailers! The staff are well knowledged and very friendly.
I called to see if the BBQ I was after was available and spoke to John who was EXTREMELY friendly and helpful. After our conversation I placed my order online and received my BBQ the very next day. Could not be happier!
Really friendly and helpful staff, great customer service
Great products but little to no customer service. Everytime I come in here, the staff in there just want to talk amongst themselves and offer no assistance. Asked me to check in with the QR code at the counter when I had clearly done it at the front door. Probably didn't see me do that as the staff were too busy talking amongst themselves.