Stihl Battery Chainsaw 
Stihl Battery Mower
Stihl Battery Whipper Snipper
Stihl Battery Blower I had never heard of Heat & Grill until my recent purchase. I was searching online for Yeti cups, and Heat & Grill had the best prices of any other retailer, both in store and online. Not only did Heat & Grill have the best price, but they had many colours and styles of cups and accessories that were not available anywhere else, including the Yeti website. I was initially surprised that they didn't offer free shipping for orders over a certain amount, and instead they charge a $10 flat shipping fee. I soon learned why this is the case; they don't use Australia Post as their delivery partner. Best decision ever, and the $10 delivery fee is totally worth it, in my opinion. I submitted my order on a Wednesday afternoon and it arrived at my door less than two days later, on Friday morning. Granted, both Heat & Grill and I are located in Melbourne, but I've had standard Australia Post deliveries take in excess of 10 days within Melbourne. The cups arrived in perfect condition. They were well-packed and wrapped in bubble wrap, inside a sturdy box. I also made a phone enquiry to the Richmond store, and the staff were very friendly and helpful. The manager explained further about the $10 flat delivery fee. Apparently, it doesn't even fully cover their shipping expenditure. They choose to use couriers because they provide a faster and more reliable service. In this day and age, it is quite a pleasant surprise to encounter this level of customer service and care for customers by a retailer. I'm very impressed, and I highly recommend Heat & Grill.
NobodyOnly store you need if you want to buy a Weber. Amazing range. Jake took the time to answer all our questions and offered great tips. Highly recommended.
BrunoRecently attended BBQ course with Lachie and the team at Heat and Grill Richmond. Hugely informative and enjoyable evening to attend, a lot of fun. The food was outstanding, the recipes and cooking methods on the Weber BBQ's were taught really well by Lachie and the team. Highly recommended!
Peter BillimoriaThis morning I attended the Richmond branch of Heat and Grill. The lady who served me was Kerry. Her professional and helpful service made it an absolute pleasure to complete my purchases there. She had a thorough knowledge of her products. Nothing was too much trouble for her and she was only too willing to assist us where necessary. Well done. We will return again.
James LallyTo help me through lockdown 6 I thought I’d treat myself and buy a bbq - not owning one I wasn’t sure exactly what I needed, especially one that would be low maintenance and easy to use daily as living in a small apartment I don’t like cooking steaks/meat inside - I called Heat & Grill Richmond and spoke with Lachlan, who was able to listen to my list of questions and guide me on what to purchase and I’m so glad I called!! I got the Weber Q and I love it. Huge shout out to Lachlan for his help and cooking tips. Thank you!
Matthew ClooneyCustomer service second to none! Had such a great experience buying 2 heaters, one bulb came broken upon arrival, they immediately sent another one to us free of charge, no questions asked. Highly recommend!!
Emma Hughes
