Ooni Karu 12 
Ooni Koda 12
ooni Volt 12
Accessories for Your Ooni We purchased our dream outdoor kitchen complete with inbuilt Weber and bar fridge from Heat and Grill Richmond in November. We live in Rural New South wales so every thing was done over the phone or via email. We were so lucky to be looked after by Lachlan. He was beyond incredible! His customer service was second to none. From my initial inquiry to purchase and then onto after purchase support with deliveries and shipping. Lachlan managed the whole thing for us. We now have our dream outdoor kitchen all ready to go for Christmas lunch! I couldn't recommend this store and Lachlan's service more.
Kristen O'DwyerI had an amazing customer service. I placed an order online for a last minute Father's Day present for my husband. Yes.. naughty me! Within minutes of placing my order, I recieved a call from a lovely salesperson Kerry, and she briefed me with instructions of how to use the Weber q. She was so kind and offered to drop it off to me on the same day after hearing that it was for a Father's day gift. It really made our day, and my husband absolutely loves his bbq. Had our first grilled steaks for lunch today! Will certainly be coming back to buy accessories for the weber q from Heat & Grill in Richmond after the lockdown. Thank you! 😀
Joy LOnly store you need if you want to buy a Weber. Amazing range. Jake took the time to answer all our questions and offered great tips. Highly recommended.
BrunoExcellent service
Elizabeth JollyI had never heard of Heat & Grill until my recent purchase. I was searching online for Yeti cups, and Heat & Grill had the best prices of any other retailer, both in store and online. Not only did Heat & Grill have the best price, but they had many colours and styles of cups and accessories that were not available anywhere else, including the Yeti website. I was initially surprised that they didn't offer free shipping for orders over a certain amount, and instead they charge a $10 flat shipping fee. I soon learned why this is the case; they don't use Australia Post as their delivery partner. Best decision ever, and the $10 delivery fee is totally worth it, in my opinion. I submitted my order on a Wednesday afternoon and it arrived at my door less than two days later, on Friday morning. Granted, both Heat & Grill and I are located in Melbourne, but I've had standard Australia Post deliveries take in excess of 10 days within Melbourne. The cups arrived in perfect condition. They were well-packed and wrapped in bubble wrap, inside a sturdy box. I also made a phone enquiry to the Richmond store, and the staff were very friendly and helpful. The manager explained further about the $10 flat delivery fee. Apparently, it doesn't even fully cover their shipping expenditure. They choose to use couriers because they provide a faster and more reliable service. In this day and age, it is quite a pleasant surprise to encounter this level of customer service and care for customers by a retailer. I'm very impressed, and I highly recommend Heat & Grill.
NobodyI called to see if the BBQ I was after was available and spoke to John who was EXTREMELY friendly and helpful. After our conversation I placed my order online and received my BBQ the very next day. Could not be happier!
Troy Sterling
11°C
0m/s
80%
Richmond is an inner-city suburb in Melbourne, Victoria, Australia, 3 km (1.9 mi) east of the Melbourne central business district, located within the City of Yarra local government area. Richmond recorded a population of 28,587 at the 2021 census, with a median age of 34.Alfred Howitt recorded the Kulin/Woiwurrung name for Richmond as Quo-yung with the possible meaning of 'dead trees'.Three of the 82 designated major activity centres identified in the Melbourne 2030 Metropolitan Strategy are located in Richmond—the commercial strips of Victoria Street, Bridge Road and Swan Street. The diverse suburb has been the subject of gentrification since the early 1990s and now contains an eclectic mix of expensively converted warehouse residences, public housing high-rise flats and terrace houses from the Victorian-era. The residential segment of the suburb exists among a lively retail sector. Richmond was home to the Nine Network studios, under the callsign of GTV-9, until the studios moved to Docklands in 2011. Dimmeys is long associated with Richmond, although it is located in the neighbouring suburb of Cremorne. The suburb is well known for its popular factory outlets along Bridge Road, remaining an attraction to the area. Richmond is well known for its vibrant and popular Little Saigon area along Victoria Street; however, the area is also recognised for the illicit drug dealing (especially heroin) that occurs in both street-based and domestic contexts.The Richmond District in San Francisco (the area north of Golden Gate Park) was named after Richmond, Victoria, Australia. The designer of the Park's Japanese Tea Garden was from Melbourne and bought land in the yet-undeveloped area and named after the then posh suburb of his hometown. == Landmarks and built environment == === Commercial and government === Richmond Trader’s Centre is a local shopping centre below an apartment block.
If you want to get the best out of your BBQ then attending the cooking class with Lachie and his team is a must. I gained so much from the class and I looking forward to impressing my friends. Honestly, go for it. It is a great night, the food is just so delicious and such a warm, welcoming environment. Thank you Heat and Grill. I am looking forward to coming back to the store
Attended the cooking class a few days ago with my daughter, father's day present that I just got around to. What a great experience and great gift for anyone for any reason. Restaurant quality food, great variety and plenty of it, and not shy on the drinks. Beats going to a restaurant any day. Great cooking tips and time to look around the store and load up on purchases, with a discount. Great staff and very attentive to your food and drink needs. Overall, a great experience. Thank you very much. Andy.
After finding a great deal on a Weber genesis on the Heat and Grill /Richmond website, I was refreshed to talk to someone from the team on the phone, who were extremely helpful and courteous and assisted me with follow up calls to ensure my new grill was sent out to me as efficiently as possible. Thumbs up to you guys, extremely professional service all-round. I will also have to mention that this barbecue is a beast, I christened it last night with one of the best cooked ribeyes I’ve ever had.
I bought a Yeti Tundra 35 from Heat & Grill Richmond Victoria even though I live in Adelaide. They had the best price, shipping and a trouble free lay-by system. Very happy with the service and the cooler is awesome.
These guys are amazing! I had ordered some items online and put my shipping details in, not seeing it was click and collect only. Gave them a ring and sent an email. They were so happy to get this posted to me. Amazing!
