Shelta Cantilever Umbrellas 
Centrepost Umbrellas
Range of Colours and Sizes
Accessories & Bases I had never heard of Heat & Grill until my recent purchase. I was searching online for Yeti cups, and Heat & Grill had the best prices of any other retailer, both in store and online. Not only did Heat & Grill have the best price, but they had many colours and styles of cups and accessories that were not available anywhere else, including the Yeti website. I was initially surprised that they didn't offer free shipping for orders over a certain amount, and instead they charge a $10 flat shipping fee. I soon learned why this is the case; they don't use Australia Post as their delivery partner. Best decision ever, and the $10 delivery fee is totally worth it, in my opinion. I submitted my order on a Wednesday afternoon and it arrived at my door less than two days later, on Friday morning. Granted, both Heat & Grill and I are located in Melbourne, but I've had standard Australia Post deliveries take in excess of 10 days within Melbourne. The cups arrived in perfect condition. They were well-packed and wrapped in bubble wrap, inside a sturdy box. I also made a phone enquiry to the Richmond store, and the staff were very friendly and helpful. The manager explained further about the $10 flat delivery fee. Apparently, it doesn't even fully cover their shipping expenditure. They choose to use couriers because they provide a faster and more reliable service. In this day and age, it is quite a pleasant surprise to encounter this level of customer service and care for customers by a retailer. I'm very impressed, and I highly recommend Heat & Grill.
NobodyI want to say thanks to the crew at Highpoint Heat & Grill for your outstanding customer service. Had been looking at BBQs since November - John was always patient and helpful on each occasion that I attended the store - two weeks ago I ended up purchasing two BBQs from Cameron who delivered both to separate addresses - I can not speak more highly of the staff and their service - I recommend to anyone that if you want a Weber or accessories to go to see them. They have really nice outdoor furnishings as well - Linda
linda summerfieldThis morning I attended the Richmond branch of Heat and Grill. The lady who served me was Kerry. Her professional and helpful service made it an absolute pleasure to complete my purchases there. She had a thorough knowledge of her products. Nothing was too much trouble for her and she was only too willing to assist us where necessary. Well done. We will return again.
James LallyLast night we attended a BBQ cooking class with Lachie, by far the best experience. The Staff and food was absolutely amazing. I would HIGHLY recommend
Nakeia ValenzisiVisited the store yesterday whilst out in Maribyrnong to look at new Weber's to replace my old one. The store has a great range with friendly staff that answered all my questions. They even went the extra step of calling Richmond to confirm they had stock of the Weber Q I wanted as they where out of stock.
PeterExcellent service
Elizabeth Jolly
12°C
3m/s
73%
Melbourne ( () MEL-bərn) is the capital and most populous city of the Australian state of Victoria, and the second most populous city in Australia and Oceania. Its name refers to an urban agglomeration of 9,993 km2 (3,858 sq mi), comprising a metropolitan area with 31 municipalities, and is also the common name for its city centre. The city occupies much of the coastline of Port Phillip bay and spreads into the hinterlands towards the Dandenong and Macedon ranges, Mornington Peninsula and Yarra Valley. It has a population of 5 million (19% of the population of Australia), and its inhabitants are referred to as "Melburnians".
If you want to get the best out of your BBQ then attending the cooking class with Lachie and his team is a must. I gained so much from the class and I looking forward to impressing my friends. Honestly, go for it. It is a great night, the food is just so delicious and such a warm, welcoming environment. Thank you Heat and Grill. I am looking forward to coming back to the store
Attended the cooking class a few days ago with my daughter, father's day present that I just got around to. What a great experience and great gift for anyone for any reason. Restaurant quality food, great variety and plenty of it, and not shy on the drinks. Beats going to a restaurant any day. Great cooking tips and time to look around the store and load up on purchases, with a discount. Great staff and very attentive to your food and drink needs. Overall, a great experience. Thank you very much. Andy.
After finding a great deal on a Weber genesis on the Heat and Grill /Richmond website, I was refreshed to talk to someone from the team on the phone, who were extremely helpful and courteous and assisted me with follow up calls to ensure my new grill was sent out to me as efficiently as possible. Thumbs up to you guys, extremely professional service all-round. I will also have to mention that this barbecue is a beast, I christened it last night with one of the best cooked ribeyes I’ve ever had.
I bought a Yeti Tundra 35 from Heat & Grill Richmond Victoria even though I live in Adelaide. They had the best price, shipping and a trouble free lay-by system. Very happy with the service and the cooler is awesome.
These guys are amazing! I had ordered some items online and put my shipping details in, not seeing it was click and collect only. Gave them a ring and sent an email. They were so happy to get this posted to me. Amazing!
