Shelta Cantilever Umbrellas 
Centrepost Umbrellas
Range of Colours and Sizes
Accessories & Bases I had never heard of Heat & Grill until my recent purchase. I was searching online for Yeti cups, and Heat & Grill had the best prices of any other retailer, both in store and online. Not only did Heat & Grill have the best price, but they had many colours and styles of cups and accessories that were not available anywhere else, including the Yeti website. I was initially surprised that they didn't offer free shipping for orders over a certain amount, and instead they charge a $10 flat shipping fee. I soon learned why this is the case; they don't use Australia Post as their delivery partner. Best decision ever, and the $10 delivery fee is totally worth it, in my opinion. I submitted my order on a Wednesday afternoon and it arrived at my door less than two days later, on Friday morning. Granted, both Heat & Grill and I are located in Melbourne, but I've had standard Australia Post deliveries take in excess of 10 days within Melbourne. The cups arrived in perfect condition. They were well-packed and wrapped in bubble wrap, inside a sturdy box. I also made a phone enquiry to the Richmond store, and the staff were very friendly and helpful. The manager explained further about the $10 flat delivery fee. Apparently, it doesn't even fully cover their shipping expenditure. They choose to use couriers because they provide a faster and more reliable service. In this day and age, it is quite a pleasant surprise to encounter this level of customer service and care for customers by a retailer. I'm very impressed, and I highly recommend Heat & Grill.
NobodyI want to say thanks to the crew at Highpoint Heat & Grill for your outstanding customer service. Had been looking at BBQs since November - John was always patient and helpful on each occasion that I attended the store - two weeks ago I ended up purchasing two BBQs from Cameron who delivered both to separate addresses - I can not speak more highly of the staff and their service - I recommend to anyone that if you want a Weber or accessories to go to see them. They have really nice outdoor furnishings as well - Linda
linda summerfieldAttended a BBQ course with Lachie at the store, so many great BBQing tips, delicious rubs, an incredibly big and varied menu cooked in front of you on a bank of Webers. Best of all we got to eat all of the food in a relaxed environment (10 guests) with a glass or two of wine. All questions answered and can't wait to try the recipes.
Nick MescherDale was a legend. He helped us choose the right BBQ and accessories. Great customer service.
AndrewGreat shop to buy barbecue items.
J. LoExcellent service
Elizabeth Jolly
17°C
1m/s
59%
Hawthorn is an inner suburb of Melbourne, Victoria, Australia, 6 kilometres (3.7 mi) east of Melbourne's central business district, located within the City of Boroondara local government area. Hawthorn recorded a population of 22,322 at the 2021 census.Glenferrie Road, Hawthorn, is designated as one of 82 Major Activity Centres in the Melbourne 2030 Metropolitan Strategy. == History == The name Hawthorn, gazetted in 1840 as "Hawthorne", is thought to have originated from a conversation involving Charles La Trobe, who commented that the native shrubs looked like flowering Hawthorn bushes. Alternatively the name may originate with the bluestone house, so named, and built by James Denham St Pinnock), which stands to this day. == Population == In the 2016 Census, there were 23,511 people in Hawthorn. 60.5% of people were born in Australia. The next most common countries of birth were India 4.6%, China 4.0%, England 3.0%, Malaysia 1.9% and New Zealand 1.8%. 68.5% of people spoke only English at home. Other languages spoken at home included Mandarin 5.1%, Vietnamese 1.7%, Hindi 1.4%, Cantonese 1.4% and Arabic 1.3%. The most common responses for religion were No Religion 38.9% and Catholic 18.8%.
If you want to get the best out of your BBQ then attending the cooking class with Lachie and his team is a must. I gained so much from the class and I looking forward to impressing my friends. Honestly, go for it. It is a great night, the food is just so delicious and such a warm, welcoming environment. Thank you Heat and Grill. I am looking forward to coming back to the store
Attended the cooking class a few days ago with my daughter, father's day present that I just got around to. What a great experience and great gift for anyone for any reason. Restaurant quality food, great variety and plenty of it, and not shy on the drinks. Beats going to a restaurant any day. Great cooking tips and time to look around the store and load up on purchases, with a discount. Great staff and very attentive to your food and drink needs. Overall, a great experience. Thank you very much. Andy.
After finding a great deal on a Weber genesis on the Heat and Grill /Richmond website, I was refreshed to talk to someone from the team on the phone, who were extremely helpful and courteous and assisted me with follow up calls to ensure my new grill was sent out to me as efficiently as possible. Thumbs up to you guys, extremely professional service all-round. I will also have to mention that this barbecue is a beast, I christened it last night with one of the best cooked ribeyes I’ve ever had.
I bought a Yeti Tundra 35 from Heat & Grill Richmond Victoria even though I live in Adelaide. They had the best price, shipping and a trouble free lay-by system. Very happy with the service and the cooler is awesome.
These guys are amazing! I had ordered some items online and put my shipping details in, not seeing it was click and collect only. Gave them a ring and sent an email. They were so happy to get this posted to me. Amazing!
