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Quality Weber I called to see if the BBQ I was after was available and spoke to John who was EXTREMELY friendly and helpful. After our conversation I placed my order online and received my BBQ the very next day. Could not be happier!
Troy SterlingI had never heard of Heat & Grill until my recent purchase. I was searching online for Yeti cups, and Heat & Grill had the best prices of any other retailer, both in store and online. Not only did Heat & Grill have the best price, but they had many colours and styles of cups and accessories that were not available anywhere else, including the Yeti website. I was initially surprised that they didn't offer free shipping for orders over a certain amount, and instead they charge a $10 flat shipping fee. I soon learned why this is the case; they don't use Australia Post as their delivery partner. Best decision ever, and the $10 delivery fee is totally worth it, in my opinion. I submitted my order on a Wednesday afternoon and it arrived at my door less than two days later, on Friday morning. Granted, both Heat & Grill and I are located in Melbourne, but I've had standard Australia Post deliveries take in excess of 10 days within Melbourne. The cups arrived in perfect condition. They were well-packed and wrapped in bubble wrap, inside a sturdy box. I also made a phone enquiry to the Richmond store, and the staff were very friendly and helpful. The manager explained further about the $10 flat delivery fee. Apparently, it doesn't even fully cover their shipping expenditure. They choose to use couriers because they provide a faster and more reliable service. In this day and age, it is quite a pleasant surprise to encounter this level of customer service and care for customers by a retailer. I'm very impressed, and I highly recommend Heat & Grill.
NobodySaw an awesome cooking demo on the weekend with the staff cooking pork. Was very impressed I purchased my Genesis BBQ yesterday and the first cook was the best steak I have ever eaten. Thanks to John for his expert knowledge!
Lachlan StrachanLast night we attended a BBQ cooking class with Lachie, by far the best experience. The Staff and food was absolutely amazing. I would HIGHLY recommend
Nakeia ValenzisiExcellent service
Elizabeth JollyTo help me through lockdown 6 I thought I’d treat myself and buy a bbq - not owning one I wasn’t sure exactly what I needed, especially one that would be low maintenance and easy to use daily as living in a small apartment I don’t like cooking steaks/meat inside - I called Heat & Grill Richmond and spoke with Lachlan, who was able to listen to my list of questions and guide me on what to purchase and I’m so glad I called!! I got the Weber Q and I love it. Huge shout out to Lachlan for his help and cooking tips. Thank you!
Matthew Clooney
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Kew (;) is a suburb of Melbourne, Victoria, Australia, 5 km east from Melbourne's Central Business District, located within the City of Boroondara local government area. Kew recorded a population of 24,499 at the 2021 census.A city in its own right from 1860 to 1994, Kew was amalgamated with the cities of Hawthorn and Camberwell to form the City of Boroondara. The suburb borders the Yarra River to the west and northwest, with Kew East to the northeast, Hawthorn and Hawthorn East to its south, and with Balwyn, Balwyn North and Deepdene to the east. == History == Prior to the establishment of Melbourne, the area was inhabited by the Wurundjeri peoples. In the 1840s European settlers named it the Parish of Boroondara – meaning "a place of shade" in the Woiwurrung language. In 1838 Dight travelled down the Yarra from Heidelberg and decided to locate a water-powered mill on a site adjacent to Dights Falls; the impressive three-storey mill opened in 1840.John Hodgson established a squatters run at Studley Park, on the eastern bank of the Yarra River, in 1840. Studley House, also known as Burke Hall, built in 1857, was named after Hodgson's birthplace of Studley, Yorkshire and the house is now on the Register of the National Estate. The house was built in the Victorian Period Italianate Revival style. Modifications were made to the house in 1875 and 1919. The house was also owned by former bookmaker, ALP lobbyist, influential Irish-Catholic and millionaire, John Wren and was donated to Xavier College by the land developer, Thomas Burke.
If you want to get the best out of your BBQ then attending the cooking class with Lachie and his team is a must. I gained so much from the class and I looking forward to impressing my friends. Honestly, go for it. It is a great night, the food is just so delicious and such a warm, welcoming environment. Thank you Heat and Grill. I am looking forward to coming back to the store
Attended the cooking class a few days ago with my daughter, father's day present that I just got around to. What a great experience and great gift for anyone for any reason. Restaurant quality food, great variety and plenty of it, and not shy on the drinks. Beats going to a restaurant any day. Great cooking tips and time to look around the store and load up on purchases, with a discount. Great staff and very attentive to your food and drink needs. Overall, a great experience. Thank you very much. Andy.
After finding a great deal on a Weber genesis on the Heat and Grill /Richmond website, I was refreshed to talk to someone from the team on the phone, who were extremely helpful and courteous and assisted me with follow up calls to ensure my new grill was sent out to me as efficiently as possible. Thumbs up to you guys, extremely professional service all-round. I will also have to mention that this barbecue is a beast, I christened it last night with one of the best cooked ribeyes I’ve ever had.
I bought a Yeti Tundra 35 from Heat & Grill Richmond Victoria even though I live in Adelaide. They had the best price, shipping and a trouble free lay-by system. Very happy with the service and the cooler is awesome.
These guys are amazing! I had ordered some items online and put my shipping details in, not seeing it was click and collect only. Gave them a ring and sent an email. They were so happy to get this posted to me. Amazing!
